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Cargo extra por pagar con tarjeta y Ryanair, los que más enfados causan a los viajeros

La semana pasada lanzamos la encuesta anual para saber qué cargo extra de las aerolíneas molestan más al viajero. Primero de todo, agradecer vuestra participación. Con vuestras respuestas, nos habéis dejado muy claro qué pensáis sobre las aerolíneas y los sobrecostes que algunas de ellas aplican por determinados servicios, algunos de ellos, básicos.

Tras analizar los resultados del estudio, hemos comprobado que, lamentablemente, los primeros puestos se repiten. Calificamos esta conclusión como “lamentable” ya que significa que estas tendencias, muchas de las cuales rozan el límite con las malas prácticas, en vez ir a la baja se mantienen.

Hemos preparado una infografía para que compartir con vosotros los resultados de la encuesta:

Los cargos extra que más molestan a los viajeros 

Igual que en 2018 y en 2017, a los viajeros de Trabber no os hace ninguna gracia pagar por servicios que consideráis básicos* en la reserva de vuelos. Solo hace falta comprobar el top 3 del ranking (donde 0 corresponde a ningún tipo de molestia y 5 un nivel muy alto de molestia):

  1. Cargo por pago con tarjeta: 4,29 
  2. Recargo por gastos de gestión: 4,21
  3. Cargo por imprimir la tarjeta de embarque en el mostrador: 3,95

*Qué consideramos servicios básicos en un vuelo 

Hablando claro, servicios básicos son aquellos que son muy difíciles (o, incluso, imposibles) de evitar para llevar a cabo la reserva de un vuelo. Uno de los ejemplos más claros: que te cobren por pagar con tarjeta de crédito desde la página web de la aerolínea o de una agencia de viajes. Si las compañías, por el motivo que sea, exigen cobrar por este método de pago, deberían ofrecer una alternativa gratis. En caso contrario, huele un poco a malas prácticas, ¿verdad?

Los sobrecostes que el viajero está dispuesto a pagar 

Si prestamos atención a los últimos puestos del ranking, es decir, los que menos molestan, observamos que son aquellos que el viajero percibe como excepcionales. Es decir, los que se utilizan con menos frecuencia. Para muestra, un botón: 

  1. Cargo extra por equipaje especial (instrumentos de música, bicicletas, esquís, etc.): 1,63 
  2. Cargo por transporte de mascotas: 1,69 
  3. Cargo por facturación de la segunda maleta en bodega: 2,23

Las aerolíneas menos populares entre los viajeros vs las más valoradas 

Un año más sin sorpresas: Ryanair se lleva la palma en cuanto a aerolínea menos popular entre los viajeros. Donde sí que encontramos novedades es entre las más valoradas. En 2019, Emirates comparte número 1 con Iberia y Qatar Airways se estrena el el podio ocupando el número 2.

La ganadora de la bolsa de Trabber es…

Antes de anunciar el nombre, os queremos agradecer vuestra participación en la encuesta 

Tras realizar el sorteo de la bolsa de tela de Trabber, tenemos nombre ganador:

Enhorabuena, Eva O., ¡eres la ganadora!

Dentro de poco recibirás un e-mail nuestro 

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